Before sending any package, write to our email
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchance, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@onlinecuteshoes.com or on instagram. @onlinecuteshoes If your return is accepted, you will have to ship us the package to our address (you will pay the shipping label). Items ship back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns or exchances on sale items or if you used a discount code.
All purchases whit a discount code are final sales.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. only in this situation we will pay the return label. We are not responsible for packages delivered to an incorrect address or lost, you can make a complaint to the shipping company.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your order is returned to our address due to lack of shipping information, it will be automatically refunded (only the cost of the shoes) and you will have to make your purchase again with the correct address.
Exchanges
Contact us to see if the size/color or style you need is available in our inventory. in this situation you will have to pay for the shipping label to our address, once we have the shoes, we will pay for the new label to your address.
- DISCOUNTED/SALE ITEMS DO NOT QUALIFY FOR RETURNS
- Shipping costs are non-refundable
- We do not provide pre-paid return labels unless we have sent you the wrong product
